Calling all Retail/Hospitality Managers & Donut Lovers!!!!
Mochi Donuts is growing our team and require a full time Associate Manager to oversee our staffing, rostering and in-store customer experience.
As a family run business, we require someone with a hands-on approach to managing our team. From hiring and training our staff, to making sure all of our customers leave with a smile on their faces, this role requires a versatile team leader to help us grow to the next level!!!!!!



Candidate requirements:

- Australian permanent residency (or unrestricted working rights visa holders) or citizenship
- Strong English AND Japanese language skills a must. This role will require communication with a diverse range of stakeholders and staff with Japanese and English-speaking backgrounds.
- Previous experience in a leadership or supervisory role, ideally a person with a strong hospitality or retail management background.
- Ability to work autonomously (this is a hybrid office/home based role, required to be in office 3 days per week).
- Strong history of staff onboarding processing and rostering coordination
- Strong history of financial data entry and daily banking processing
- Ability to work various hours across all 7 days of the week. This is not normal 9-5, so ask us how this role can work around your schedule, whilst you work with us!


Your day to day:

- Cash counting and record keeping
- Day-to-day cash banking
- Weekly rostering
- Social media, website management and order platform management (Weekly Menu Updates)
- Customer service response (email, social media & website enquiry)
- Staff hiring and training across our NSW and VIC stores
- Troubleshooting workplace issues (POS, staffing, Logistical planning, General store repairs)
- Liaise with staff for any work-related enquiry



To apply for this role, or if you have any questions regarding, please send a Cover Letter and CV to
donuts@mochidonuts.com.au with "Associate Manager" as the title.